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Brilliant article, Susan. Again!

I've been sawing away on a related idea: trustworthiness. In particular, how fragile it is. Not just to deliberate acts, but to neglect as well. I think credibility is in a similar position. Your article has left me with a question to ponder over the next few days: What can we do to make our organization's credibility (and trustworthiness) more anti-fragile, as Nassim Taleb might put it.

As our friend from Down Under would say, I'll be snaffling these ideas.

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